These terms are an agreement between you and Cuddlo [legal entity name and address to be added]. By using Cuddlo you accept them and our Privacy Policy. If you do not agree, please do not use Cuddlo.
Adults only
You must be 18 or older (or the age of majority where you live, if higher) to use Cuddlo. You confirm this when you enter and again when you sign up. If we have reason to believe you are under 18, we restrict your account.
The characters are AI
Every character is an AI, not a real person, and says so if asked. Replies are generated automatically and can be wrong, inconsistent or unexpected. Do not rely on them for medical, legal, financial or other professional advice. Characters are designed to be warm and engaging, never to pressure, guilt or manipulate you.
If you are in crisis or thinking about harming yourself, please contact local emergency services or a crisis line (in the US, call or text 988). A character is not a substitute for real help.
Content rules and hard limits
Characters can be flirty and romantic. Sexually explicit chat, where offered, is only available in an opt-in Adult mode for users who pass an age check, and is not available in every region. In every mode, these are never allowed:
- anything sexual involving minors, characters described or roleplayed as under 18, “age play”, or childlike descriptions;
- non-consensual sexual content, sexual violence, incest or bestiality;
- sexual content about real, identifiable people;
- anything illegal, or attempts to get help with illegal activity;
- harassment, threats, or trying to break, overload or misuse the service.
Automated checks enforce these limits. We may block messages, restrict or close accounts that break them, and report suspected child exploitation to the authorities as the law requires.
Your account
You can chat as a guest; a guest session lives in your browser and can be lost if you clear it. Signing in with Google or an email link saves your chats to an account. Keep access to your sign in method secure; you are responsible for activity on your account. You can download your data or delete your account at any time on Your data.
Plus subscription
Free use has a daily message limit that resets at midnight in your region. Plus is a paid subscription with higher limits, billed monthly or yearly in advance through our payment processor at the price shown before you pay, plus any taxes shown at checkout. It renews automatically until you cancel. You can cancel any time in Billing; Plus stays active until the end of the paid period and does not renew. Deleting your account cancels Plus first. [Refund policy to be confirmed.] We may change prices for future periods with notice.
Your content and ours
You keep the rights to what you write. You give us permission to store and process it only to run Cuddlo for you, as described in the Privacy Policy. The Cuddlo app, characters, names and artwork belong to us and may not be copied or reused without permission.
The service
We work to keep Cuddlo available, but it is provided “as is” and may change, pause or stop. Characters, features and limits can change. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing here limits rights you have under consumer protection law that cannot be waived. [Governing law and dispute terms to be added after legal review.]
Changes and contact
If we change these terms in a meaningful way, we will ask you to accept the new version in the app. Questions: support@heycuddlo.pro, or see Contact.